A Faster, Smarter Way to Work

We're upgrading setra.com with a brand-new experience that brings browsing, ordering, and account management together. As part of this, ecatalog.setra.com and shop.setra.com will be retired. If you currently order from either site, please complete the steps below before November 4 so your account moves over smoothly. 

Step 1: Identify Your Account Type

Select the option that best describes how you buy on ecatalog.setra.com today. 

  Organization Account Standard Account
How You Buy Today OEMs, Channel Partners, or Distributors of Setra Products Individual Buyers
Payment Terms & Contract Pricing Yes No
Payment Methods Purchase Order or Credit Card Credit Card Only
Number of Users Multiple Users Under One Company Single User
 

Ordered from shop.setra.com? You'll have a Standard Account. 

Step 2: What to Do Next

  • If you are an Organization Account user, follow the Organization Buyer checklist.
  • If you are a Standard Account user, follow the Standard Buyer checklist.

Organization Buyer Checklist

For users with payment terms and contract pricing.

What You Must Do Before Launch

  • Assign a Primary Administrator: Identify the individual who will manage your company's user access with Setra Systems on our new website.

  • Submit Your Details: Provide the Admin's name, email ID, job title, organization name and your Setra Bill-to Number to your designated Setra Systems’ Account Manager or submit details here.

  • Backup Historical Data: Download any order history older than 2 years, as these will not be migrated to the new platform.

What You Must Do After Launch

  • Receive Your Invite: Look for an automated activation email from Setra Systems once the new site is live.

  • Initial Signup (Password Reset): To complete your first-time registration, navigate to the Login Page and select "Forgot Password." Follow the prompts to create your new secure password.

  • Invite Your Team: Once logged in, the Admin can use the User Management dashboard to invite additional team members and assign roles (e.g. Buyer, Junior Buyer).

  • Verify Pricing: Confirm that your custom contract pricing appears correctly. If you see list pricing, please contact Customer Service immediately.

What Will Be Waiting For You

  • 2 Years of Order History: Both online and offline orders will be pre-loaded.
  • Address Book: Your verified shipping addresses will be migrated automatically. Drop Ship will not.

Standard Buyer Checklist

For credit card users and individual buyers.

What You Must Do Before Launch

  • Backup Historical Data: Current order history will not migrate. Download all necessary records for your own purposes before the transition.

What You Must Do After Launch

  • New Account Registration: You will need to create a fresh login and password on the new platform to track future orders.
  • Guest Checkout Available: You may continue to check out as a guest using a credit card if you prefer not to create an account.

Step 3: Finalize Open RFQs (If Any)

  1. Action: Review any open RFQs on the ecatalog.setra.com
  2. Action: Save the quote details locally.
  3. Why: Quotes will not transfer and must be re-requested on the new website.

Frequently Asked Questions

General Migration

Q: Will my current username/ID and password work on the new site?
A: No. For security reasons, all users must establish a new login.

    • Standard Account Users: Must create a fresh registration.
    • Organization Admins: Will receive an activation email after launch and must use the "Forgot Password" link on the Login Page to set their new secure password.

Q: Why is the Setra Systems website changing?
A: We are launching a faster, more intuitive platform designed to simplify your workflow, improve technical resource access, and streamline the ordering process.

Q: When will the new website be live?
A: November 4, 2026. On this day, the current site will be retired, and you will be automatically redirected to the new experience.

Q: Will my existing browser bookmarks still work on the new site?
A: No. Because we have moved to a more advanced platform, our product page URLs have changed. Please visit the new site after launch and update your browser bookmarks to point to the new, faster product pages.


Order & Data

Q: What happens to orders I placed right before the launch?
A: All orders placed before the cutoff will be processed normally. Once the new site is live, these orders will appear in your "Order History" within 24–48 hours (only for Organization account users).

Q: Will my order history be available on the new site?
A: No. Order history and saved carts from the current site will not be migrated. We recommend downloading any necessary order records before the launch date. Order History up to last 2 years will be available to all organization account users only.

Q: How do I backup my information before the old site is retired?
A: Because data does not transfer automatically to the new platform, you will need to manually back up any records you wish to keep. We suggest a "copy and paste" approach into a personal file (such as Excel or Word), or capturing screenshots of important order details and specifications to ensure you have them on hand.

We're Here to Help

If you have questions or need assistance during the transition, our team is ready.

Support Hours: 8 AM – 5 PM EST 
Email: CSMail.box@setra.com