If you would like to return a unit to Setra Systems for Service and/or Calibration, please complete the online Service & Calibration return form below.
Once the form is completed, our Customer Service Team will email you authorization and a Return Label with a RMA # which will be used to return the product to us for Service. Once an RMA has been assigned to you, please send the package using the Return Label.
Setra Systems, Inc.
Attn: RMA# ___________________
159 Swanson Road
Boxborough, MA 01719-1304
Calibration Service: Setra maintains a complete calibration facility that is traceable to the National Institute of Standards & Technology (NIST).
To assure prompt handling, please make sure the RMA number is on the outside of the box. If applicable, include a copy of the PO for the return in the shipment.